Getting Started
- To sign up with a trainer, all participants must log into Stay Active and purchase the appropriate package.
- During this process, you’ll complete the registration questions and submit them along with the corresponding payment.
- Once successfully registered, the Fitness and Wellness team will contact you within 2 business days via email to fill out your initial consultation forms and availability.
- Please check your spam folder for this link if it is not in your direct inbox.
- The pairing process with a trainer, after initial payment, can take up to 2 weeks and is contingent on the client filling out their initial consultation forms in a timely manner.
- If you mark ‘Yes’ on any questions in the PAR-Q section of the registration form, you must also download, complete, and turn in a Medical Clearance Form to begin training sessions.
- For questions regarding medical clearance, please contact Becky Lebrato, Assistant Director for Fitness and Wellness.
- Each client will be assigned to a trainer based on their availability, trainer preference, and goals (Please note: Clients are able to request a specific trainer, however we cannot guarantee that trainer will be available. If they are not available, the client will be paired with a different trainer).
- Clients may only purchase one Personal Training Package at a time, unless otherwise discussed with your trainer and the Assistant Director for Fitness and Wellness. A Renewal Package may be purchased upon completion of the original package.
- All Personal Training sales are non-refundable.
Sessions & Training
- Participants should complete sessions within the semester of purchase (barring any extenuating circumstances). All session packages expire 6 months after the purchase date, no exceptions.
- For all new clients, the first session of your package will be a comprehensive fitness assessment. Clients who are renewing their package will not receive an additional assessment session. If the client requests an assessment, it will count as a portion of a session within the package.
- Sessions will be scheduled at mutually convenient/agreed upon times by the client and trainer.
Cancellations
- All clients are expected to notify their trainer at least 24 hours in advance of their previously scheduled session. If a client cancels a session less than 24 hours in advance, they will be charged for said session.
- The Fitness and Wellness Team allows a 15-minute grace period for late arrival to scheduled sessions. After 15 minutes the session will be cancelled. Sessions that start late will still end at the scheduled time.